Questions we get asked

The general ones are below. Each service page has its own questions about that kind of job.

General questions

Are your quotes free?

Yes. Tell us what you need by phone, text or the quote form, and we'll arrange a visit to look at the property and give you a price. There's no charge for the visit or the quote, and no obligation to go ahead.

Which areas do you work in?

We're based in Markham and work across Markham and nearby, including Richmond Hill, Stouffville, Scarborough, North York, Vaughan, Thornhill and Pickering. If you're not sure we cover your street, put your postal code in the form or text us and we'll let you know.

What kind of jobs do you take on?

Garden and lawn work (garden beds, planting, bush trimming, mulching, sod and lawn repair, mowing and seasonal cleanups), interlock work (installation, cleaning, weed removal, polymeric sand, lifting sunken pavers and replacing damaged ones), and deck and fence repair, pressure washing, painting and waterproof coating.

Can I send photos instead of describing the job?

Yes, and it usually helps. Text 2–3 photos of the area to (437) 684-2535 along with your street or postal code. Photos give us a good idea of the job before we come out to see it in person and quote it.

Do you fix a few sunken or broken pavers, or only take on full jobs?

We do repairs as well as bigger jobs. Lifting and leveling sunken pavers and replacing cracked or damaged ones is part of our interlock work. Send a photo of the problem spot and we can talk through what the fix involves when we come to quote.

How do I book a job?

Call or text (437) 684-2535, or fill in the quote form. We'll get back to you to set up a visit, look at the work with you and give you a quote. If you decide to go ahead, we agree on a day for the job.

Do you work on decks and fences too?

Yes. We repair decks and fences, pressure wash them, paint them and apply waterproof coating. Wood that looks worn out often just needs a proper wash and a fresh coat, so it's worth asking before you plan to replace boards.

Can I visit your office or showroom?

We come to you instead. We're a service-area business based in Markham, so we don't have a showroom. Call, text or use the form and we'll arrange a time to see your property and talk through the job there.

Where can I read your reviews?

Our reviews are on our Google Business Profile. As of October 2026 we have a 5.0 rating from 7 reviews. You can find the profile through the Google reviews link at the bottom of every page.

Where can I see more of your work?

Our before and after photos are on the Our work page, with a short write-up of what each job involved. We also post jobs on Instagram as hotiv_landscaping.

Questions about a specific job

Didn't find your question? Call or text (437) 684-2535.